Testimonials

Testimonials PhotoWe have helped a wide range of clients in almost every sector to discover a better way of working, driving out waste and gaining significant improvement in quality, productivity and service effectiveness.

But don’t just take our word for it….



J A Winlow MBE

“Paul Hollingworth has developed a brilliant ability to investigate the needs of a business at the leadership level and then provide the means to improve in terms of forward strategy, training and coaching. During my association with Paul in several organisations over the last two decades this approach has produced exceptional results time and time again."

AR Dix FCIPS, Managing Director, Stonemarket Ltd
“For down-to-earth advice on improving business performance I’d go first to Paul Hollingworth, he talks a lot of sense.  Right from our first meeting, when Paul introduced me to Fourth Generation Management, he caused a step-change in my thinking about the best way to run a company. His knowledge, practical experience and ability has contributed much to our success at Stonemarket and I’m pleased to recommend him.”

G Sabin, Managing Director, Polypipe Civils Ltd
“There are no simple solutions to changing organisations and Paul Hollingworth certainly does not give you an easy ride. His technique is to challenge your assumptions and his questions force you to consider things that you might usually overlook or be reluctant to challenge. Though he made my board sweat pulling the strategic plan together, the end has more than justified the means. Over the last 18 months the plan has unfolded like clockwork and already produced impressive results. I'm delighted with the work Paul and his team have done for us and happy to recommend him to anyone serious about transforming their organisation."

DG Holden, CEO Landscape Products, Marshalls Plc
"We can see real profit benefit. In both our offices and factories quality and productivity are continually improving and waste is reducing. Paul Hollingworth has helped us increase our effectiveness and achieve a positive change in our culture. There is no doubt about it - Fourth Generation Management works."

C Linacre, Executive Director, Sheffield Teaching Hospitals NHS Foundation Trust
"Paul Hollingworth was engaged to raise our knowledge of 'Lean', to create confidence to challenge traditional thinking about system flow rather than crude utilisation, and also to plan an approach that has served us well. In addition to small group coaching, Paul fronted 2 large scale events attended by senior managers, doctors, nurses and other health professionals all highly motivated but equally sceptical about meeting the 18 Week target. In a totally unreasonably short period of time he introduced 'Lean' into their minds and has done it in a way that has stuck and has brought many improvements. The work is far from completed but Paul has given us a very strong basis from which to work towards sustained system improvement to not only meet this challenge but to go beyond it."

S Carr, Director, Henry Boot Construction UK
"Paul Hollingworth has worked closely with our board of directors developing both the business plan and our mission and value statement. He has also implemented the training plan, which over the last year has aided our journey through collaborative working and lean construction issues. Paul’s guidance has been invaluable.”

P Norrington, HR Director, UPM Raflatac Group
"This is not another management 'fad'. Paul Hollingworth has helped us to understand and apply the principles of Fourth Generation Management. This affects every decision we make. We have seen remarkable improvements in many areas, across the whole organisation."

I MacDougal, Group Operations Director, Marshalls Plc
"From Corporate Planning and leadership coaching to shop floor training and improvement projects, Paul Hollingworth's contribution has had a significant impact on almost every aspect of our operations. At three major sites we have seen
· 31% Increase in Productivity
· 32% Improvement in Customer Satisfaction
· 53% Reduction in Accidents
· Won Investors In People with a record level of improvement
· Won Two National Training Awards
One project, on its own, delivered bottom line savings in excess of £100,000 PA. I recommend Paul Hollingworth to anyone looking for a cost-effective no-nonsense approach to business improvement."

A Ross, National Customer Service Manager, NHS Supply Chain
"I have known Paul Hollingworth professionally for the last 16 years, his profound insight and depth of knowledge around continual improvement and organisational transformation is second to none. Paul has the ability to work strategically with the senior management as easily as working with the people on the shop floor. He has transformed all the previous organisations I have worked within, and I would not hesitate to recommend him to any organisation."

R Cooper, Director of Fundraising, The Institute of Cancer Research

"Changing the culture of an organisation like ours is no easy task, but we are delighted with all the work 4GM Consulting have done to support us. From running Open Space meetings and Team Building events to developing Key Performance Indicators, the quality of their work and materials is first rate. The training in Fourth Generation Management helped us to see The Institute in a new way and has had a positive impact on our operations."

R Adsett, Community Economic Development Manager, City of Bradford Met. Council
"Conventional wisdom would suggest that 4GM Consulting promise the unachievable. However, Paul Hollingworth has abandoned much of what we understand as 'conventional wisdom' and I'm sure that this is how he delivered such outstanding results for us."

E Fearon , Chief Executive, YMCA Bradford
“Paul Hollingworth facilitated a complete organisational review of our activities during 2004. This involved facilitating focus groups to collect information, working with the board to set objectives and the management team to develop action plans. Paul's support in following through the plan with subsequent board meetings has been invaluable. I am convinced that we would not have arrived at such a successful outcome had we gone down a more traditional route.”

D Taylor, Managing Director, AAH Pharmaceuticals Ltd
"Feedback from every training course Paul has run has been positive. He brings with his sessions a degree of humour, but above all a simple message, clear, concise and always practical. I have no hesitation in recommending him to new customers, particularly those looking for bottom line improvement through reduced waste and better management skills."

M King, Managing Director, Marshalls Clay Products
“Marshalls Clay Products was recently nominated for six of the ten most prestigious awards promoted by the Brick Development Association and received the accolade of Supreme Award Winner for all categories. Marshalls pride themselves in offering quality standards which exceed those of our competitors and there is no doubt that this could not have been achieved without the help, support and training by the very professional 4GM Consulting personnel. We owe them an awful lot for our success.”

K Williams, Quality Manager, BMB Ltd
"Paul Hollingworth's Fourth Generation Management training workshops were a revelation in opening people's eyes and minds to a new and better way of working. Customer service began to take on a new meaning - we now have a better knowledge and understanding of what the 'voice of the customer' is really saying, and what is required to continually improve. Not just with customer service, but in all aspects of the business."

R Martin-Fagg, Director, Henley Management College
"Paul Hollingworth has worked with us for six years on a two week strategic management programme tailored to deliver objectives set by the client, Lloyds-TSB. It is a difficult area of strategic management to teach in a short space of time, but Paul does it well, and the feedback we get encourages us. Paul is totally reliable, always well prepared, and flexible, responding quickly to client driven requests. The key messages from his sessions are always remembered.

R Green, CEO, Gan Life UK
"Staff improvement ideas have been encouraged leading to at least two being implemented where over £100,000 per annum savings have been made. Paul is a very intelligent, highly articulate individual. He can motivate a team and enthuse others with his sessions on quality."

N Grace, Director, FOUR Group Ltd

"The techniques 4GM used delivered thought provoking results...whatever the problem or situation, by the use of structured thought solutions can be found."

D Watson, Director, ProConSkills Ltd
“I have been very pleased with all the work Paul Hollingworth has done for us, the materials are of a high standard and delivery is professional. He is also totally reliable; Paul practices what he preaches in that he is customer focused and flexible. Delegate feedback has been consistently good. I have no hesitation in recommending him.”

G Crosby, Commercial Manager, Ward Building Components
"4GM Consulting designed a 7 module Customer Care course to meet our exact needs. Almost 100 staff took the course last year and it was very well received by everyone. One year on and the key messages from each module are still in daily evidence and the standard of telephone technique and complaint handing has noticeably improved. The quality of their training materials is first class; the modules were varied, interesting and well delivered. I have no hesitation in recommending 4GM Consulting to any organisation wishing to improve their customer service effectiveness."